It’s almost here!

Regrettably no returns or refunds, because our items are made-to-order and uniquely crafted to your specifications, all purchases of custom and personalised products are final.

1. No Returns or Exchanges

• Final Sales: We do not accept returns, exchanges, or cancellations once production has begun on custom, personalised, or made-to-order items.
• Approval Process: Prior to production, we may send a digital proof or design mock-up for your review. Once you approve the proof, the design is locked, and no further changes or refunds can be issued.
• Customer Designs: We will always edit the file provided to the best of our ability to ensure a high quality engrave, but if the files provided are sub-par we will either opt for a new design choice or a cancellation, as using low quality files will not yield the expected result in manufacturing.

2. Exceptions for Damaged or Defective Items

• While we do not offer returns for change of mind, buyer remorse, or incorrect sizing/colors provided by the customer, we stand by our craftsmanship.
• If your custom item arrives defective, or materially different from your approved proof, please contact us at [mvwoodworks13@gmail.com] within [5] days of delivery with your order number as the subject line. (This does not include the uniqueness of each wood type)
• Please include your order number and clear photos of the damage or defect.
• If verified, we will work with you to repair or remake the item at no additional cost, should we agree based on our own discretion.

3. Natural Wood Variations: Wood is a natural material with unique grain patterns, knots, color variations, and textures. These natural characteristics are not considered defects and do not qualify an item for return or exchange.

4.Damaged Deliveries: If your custom piece arrives with structural damage caused during shipping, you must notify us within 48 hours of delivery with clear photos of the damage and packaging. We will review the issue for repair or insurance claims.

5: Cancellations: You may cancel your custom order within 24 hours of placing the deposit. After 24 hours, materials are purchased and work begins, meaning cancellations and deposits are non-refundable. Standard banking fees will be deducted from the deposit to cover any losses on the account of the customer.

If anything in our policy is unclear, pop us a message so we can help clarify any misunderstandings before a purchase is made, we are not unreasonable but we have a strong value in our customer relationships and we will always strive to resolve any problems under reasonable circumstances which may lead to the customer not always being entitled.